![]() Obviously I would recommend people stay away from this company.Uninstall Ivacy Guides – How to Remove Ivacy for Mac That's fine, I'll get it back through my bank, as I have jumped through so many hoops genuinely trying to get my subscription working again, and they haven't actually provided anything that was useful. I emailed them again and said I want a refund for the rest of my subscription period, as it's obvious at this point once they have your money, they simply don't care about you. I rated the chat 1 star, and was just about to leave the chat when the tech support guy said "Take back that review." Yeah, right. I went to their website and used the chat function to talk to tech support. Meanwhile days go by, and I'm locked out of the VPN. They claim they have sent me passwords etc when they never did (and yes, I checked my SPAM). The email tech support people simply don't listen. Ivacy stopped working for me earlier this week. I'd been with them for years, and stuck with them through so many bugs and frustrating 'customer service' experiences. Please do try them to very my claims, please provide evidence should you find me incorrect and inform me if you have achieved as promised, thank you. In my opinion, they are ethically wrong, not trustworthy and non- honest business oriented. Express VPN also gave me the same explanation. If you read their ads, it says"dozens" that is not true. I saw them few months ago they haven't as promissed, hong kong and taiwan does technically count as China. THIS WAS ON THEIR OFFIcial website, i chatted to their agent, they told me the site was under maintenance. The good news for everyone seeking Chinese servers to stream their content is that Ivacy offers "DOZENS" of Chinese servers to choose from so all you have to do to watch Chinese media or access Chinese social channels, just run China VPN server from Ivacy app. From fantastic technological product reviews to incredible lifestyle channels to sports, to those awesome TV shows and those breathtaking Kung Fu movies we all love, streaming Chinese content is absolute bliss. Ivacy PVN/ Express VPN: DOES NOT HAVE CHINA HAVE A REGION: China as VPN Server Chinese content is gold. Boasting access to support 24/7/365 is a flat out lie. I try to access "live chat" in ivacy membership and it doesn't work. Always an error at the end of installion asking to restart windows. After I uninstall I cannot reinstall ivacy. It's been hours and no response so I google around and figure I'll uninstall and reinstall. I have a paid license for ivacy and have had it work before. Original: I log in and notice there are no country or city servers available anywhere for selection. What should have been a good experience resolving the issue was soured by RUDE chat support. ![]() I want to like this app but customer support is spotty. However, support agent "Steve" had a condescending/patronizing attitude, ignored my questions, and ended the chat as soon as he saw I had some success. I was able to get a successful reinstall with an earlier version. After 2 unresolved support tickets, Valerie was able to send me a link to live chat support. For example from the FireTV Ivacy VPN app, you are not able to connect to any server, then their support will send you an external link to their app which is working with very limited settings, you cannot choose the VPN protocol also every time you have to manually change a server, no option for auto-connect to required server and more issues.Įdit: Updating this to 2 stars. AVOID TO BUY THIS VPN SERVICE as the VPN is literally slow, apps are badly designed with plenty of issues reported over a year and Ivacy support is not at all interested to fix it. I believe most of the positive comments below are from Ivacy employees or boots. *Thirdly: THEY ARE SALING LIFETIME SUBSCRIPTION BUT YOU HAVE TO CONTACT PRIVACY SUPPORT EVERY 5 YEARS TO RENEW YOUR LIFETIME SUBSCRIPTION! So one person below is strictly lying in his message that he gets a lifetime subscription on his account. *Secondly: The speed of the VPN tunnel from eg UK to the UK is so low that you cannot browse any websites. Their IOS and Android App is losing credentials after your log out. *Firstly: I have used this service for over a year and they are getting worse and worse. The reviews below with 5 stars but are negative so I do not understand the negative comments.
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